refunds & exchanges

Our policy is that we want to you be happy.  That means you can return your purchase for any reason at any time. 

All we ask is that your item is in the same condition that you received it, unworn or unused. 

To start a return, you can contact us at rachael@thecirclecollective.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at rachael@thecirclecollective.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 48 hours of receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.